What are the static voltages on pins 6 and 7, referenced to pin 10? If both are "low" (less than .3V) and neither goes "high" (>1.5 volts) when the open button is pressed, the problem is behind there. It's a simple circuit... when both are low.. nothing is there on the output. When one is high, the other low, the output should swing to full voltage on one side, zero on the other... then switch around when the logic between the two inputs switch themselves.
In looking at other typical CD circuits, there are limit switches and whatnot on the transport that provide feedback to a "controller IC", which in turn will drive (or refuse to if the switches don't "make sense" to it) the IC you are looking at now.