In my many years as a tape decks collector, I have used many techs, locally and internationally. I have used Sam, Russ, Marc (Tinman), Perry, Jack, etc. All are very good. Unfortunately, all of them are also very busy because they work alone. Have no other techs to help them, unfortunately. You have to be very patient and wait for over a year to get a deck fixed, except for Russ. What I can say is that the long wait is worth it. Machines come back working like new for a reasonable price. It's up to you if you want to wait that long or not. In my case, I have no other option but to wait and wait and...
There are other people who also do a fantastic job and faster, but at what price? Usually ridiculous expensive and in the worse case scenario, a bad job as the one we just read here about. So, the good techs are scarce and the new breed coming up are not interested in old tape technology. The remaining ones I have in PR are over 65 years old and when they passed away I'm afraid that nobody else would take up their places.
Chuck Ziska from Oacala, FL is the definitive guru on all Crown equipment, specifically open reel decks. I just got one SX 822 from him and the deck looks, feels and sounds like new. We are talking about a 40 years old deck that took my Revox, Otari & Technics RR and rip them apart!
Good luck guys!