I know it was not a complaint Ron.
That is just my colloquialism for customer observations. I often joke about people registering the "official complaint."
I am sure your meters are quite close to proper calibration. Dixson made very consistent meters. Most power amp providers do similar to what Phase Linear did, not all that uncommon.
They all hate warranty claims.
Remember Phase Linear was producing amps at the time with PL909s in them. They had much more reason to be concerned when users pushed their amps hard when you consider the output transistors available to them.
PL909
Absolute max continuous collector current = 3.5A
Absolute max peak collector current = 3.5A
Absolute max power dissipation = 100W
Absolute max collector-emitter voltage open = 300V
Absolute max collector-emitter voltage biased = 300V
Maximum operating junction temperature = 150C
Ft = 2MHz
SOA = unspecified
Compare that with the MJ21196
Absolute max continuous collector current = 16A
Absolute max peak collector current = 30A
Absolute max power dissipation = 250W
Absolute max collector-emitter voltage open = 250V
Absolute max collector-emitter voltage biased = 400V
Maximum operating junction temperature = 200C
Ft = 4MHz
SOA = 2.5A for 1 second at 80V Vce
Do you notice some subtle differences there?