internet problems solved:
i was curious, so i sneaked into the switchboard room here in the building and tracked down my phone line connection box, and low and behold, i found that the line coming into the building was too short to reach the terminal block, and someone had added extensions to the lines so they'd reach.
well after a closer look, it seems they use crimped connectors to do the job. so i cut it out, and SOLDERED a new piece of wire in it's place and SOLDERED that to the terminal block, and i have signal.
pure, uninterrupted, noise free, signal, and my internet connie is now just fine.
i don't think i'll bother telling 'em.......