Well, I was "In The Mood" yesterday and got tired of my Mouser Electronics shipments taking so long. After reading their bullshit statement:
[h=3]State-of-the-Art Distribution Operations[/h]When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,000 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.
I decided to kick them in the ass. I spend A LOT of money with them and I decided to see if my business was worth a squirt to them. I have been going back and forth with Sales@Mouser.com for the last 2 years and I was smoking pissed off yesterday after they told me it was my fault for choosing USPS as a delivery service. I pointed out that it was taking 2-3 days for them to get my order out the back door and Sales told me that that's how "The Process Works". I brought the above STATEMENT to their attention and told them, It doesn't matter WHICH delivery method I chose, my order should be out their back door in 15 fucking minutes as soon as they open for shipping. I took my complaints up the chain to the supervisors and kept up the pressure. I got the story of Growth of the company, and manpower shortage, and training but in the end, they agreed that none of that was MY problem and my business (although I'm one of the little guys), was important enough to them to refund my shipping ($7.99) to me..... I told them that after several years, and thousands of dollars that if I was only worth $7.99 to them to "Fuck Off, I'll use DigiKey from now on since they were the only ones who could get my order out in a TIMELY FASHION".
Well, they called me and apologized, and promptly refunded my $80 for the order I had placed Sunday (24/7 right???).
Don't take it in the ass..... Stand up and make these peoples live up to their crap statements or tell them you'll take your business elsewhere......
Take it up the "Chain Of Command" not up the keester...... That's my new motto... "Up the Chain, Not the Arse".
HUH???
HUH???
I wish this would have been one of my big orders....
As a side note, if you choose USPS, they pick up once a day, FEDEX leaves a trailer there and pics up 3 times a day...
[h=3]State-of-the-Art Distribution Operations[/h]When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,000 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.
I decided to kick them in the ass. I spend A LOT of money with them and I decided to see if my business was worth a squirt to them. I have been going back and forth with Sales@Mouser.com for the last 2 years and I was smoking pissed off yesterday after they told me it was my fault for choosing USPS as a delivery service. I pointed out that it was taking 2-3 days for them to get my order out the back door and Sales told me that that's how "The Process Works". I brought the above STATEMENT to their attention and told them, It doesn't matter WHICH delivery method I chose, my order should be out their back door in 15 fucking minutes as soon as they open for shipping. I took my complaints up the chain to the supervisors and kept up the pressure. I got the story of Growth of the company, and manpower shortage, and training but in the end, they agreed that none of that was MY problem and my business (although I'm one of the little guys), was important enough to them to refund my shipping ($7.99) to me..... I told them that after several years, and thousands of dollars that if I was only worth $7.99 to them to "Fuck Off, I'll use DigiKey from now on since they were the only ones who could get my order out in a TIMELY FASHION".
Well, they called me and apologized, and promptly refunded my $80 for the order I had placed Sunday (24/7 right???).
Don't take it in the ass..... Stand up and make these peoples live up to their crap statements or tell them you'll take your business elsewhere......
Take it up the "Chain Of Command" not up the keester...... That's my new motto... "Up the Chain, Not the Arse".
HUH???
HUH???
I wish this would have been one of my big orders....
As a side note, if you choose USPS, they pick up once a day, FEDEX leaves a trailer there and pics up 3 times a day...
