I tried contacting Dean. I called him five or six times. He kept saying he'd email me, wife said she'd give him my messages, and he kept saying he'd provide me with shipping information, saying he could do the work if I just shipped the motherboard and not the rest of the turntable. Sounded like a good option, but I couldn't get a hold of him reliably. I was very sketched out about that, and so I'm looking for a local tech. California is not local to Durham, NC, and I don't want my turntable to disappear into the ether.